Refund policy

Last updated: 30 OCTOBER 2025

We want you to feel confident and supported when choosing the Grounding Sleep Kit.

If you are not satisfied with your purchase, please contact us at [insert support email] within 30 days of receiving your order and we will assist you.

Eligibility

To be eligible for a return:

- You must contact us within 30 days of delivery

- Items should be returned in original packaging where possible (unless faulty)

- Returns must be sent to our returns address provided upon request

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us as soon as possible with photos and your order details. We will arrange a replacement or refund immediately.

Return Shipping

Return postage is the responsibility of the customer unless the item is faulty or incorrectly sent.

Refund Process

Once your return is received and inspected, your refund will be processed to your original payment method. Please allow up to 7–10 working days for bank processing.

Non‑returnable Items

For hygiene and product‑integrity reasons, we generally cannot accept returns for items that have been heavily worn or damaged through use. Digital resources are non‑refundable once accessed.

Questions?

Email us at: hello@equitone.world

Last updated: 30 October 2025